TabiTots
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Legal

Delete Your Account & Data

How to request deletion of your TabiTots account and the personal data associated with it. Published in parallel with the Japanese version. Last updated 2026-06-16.

TabiTots is operated by Sisu Software Oy. This page explains how you, as the account holder, can delete your TabiTots account and request erasure of your personal data, what we remove, and the limited categories we are required by law to retain. It supplements section 6 ("How long we keep your information") and section 7 ("Your rights") of our Privacy Policy.

1. Delete your account from within the app

The fastest way to delete your account is directly in the TabiTots app:

  1. Open the TabiTots app and sign in.
  2. Go to the Account screen.
  3. Tap Delete account.
  4. Confirm when prompted.

Your account login is removed immediately and the deletion of your associated data begins right away, as described in section 3 below. This action cannot be undone.

2. Request deletion by email

If you cannot access the app — for example, you have already uninstalled it or can no longer sign in — email hello@tabitots.com from the address registered to your account and ask us to delete your account and data. We respond within 30 days. There is no fee. We may need to confirm your identity before acting on the request, to protect your account from unauthorized deletion.

3. What is deleted, and what is retained

When you delete your account:

  • Wiped immediately — your name, contact information, profile photos, and payment-method tokens.
  • Your children's profile data — wiped immediately, ahead of the retention windows that apply to other categories of data. Children's data is treated more aggressively than your own, in line with Japanese and European sensitivity standards.
  • Identity verification documents (ID photo, selfie) — deleted when you close your account. Audit trails — wiped immediately if past their applicable retention window, otherwise pseudonymised.
  • Booking and payment records — pseudonymised (your identifying fields are replaced with a hashed user ID) and retained for the remaining period of the 7-year tax-record window required by Japan's tax law, then deleted. Card details are held by Stripe, not by us.

We retain these limited categories only where retention is required by law (tax record-keeping, consumer-protection, and chargeback / dispute windows), and only in pseudonymised form where possible. Full detail of each retention period is in section 6 of our Privacy Policy.

4. Questions

For any question about deleting your account or about how we handle your personal information, email hello@tabitots.com.

This page is published in English and Japanese. Both versions are equally authentic, and neither prevails over the other in case of inconsistency.